Refund Policy

Last updated: October 8, 2026

Short version: if the service doesn't win back a single missed caller in your first 30 days live, you get every dollar back. After that it's month to month, and you can cancel any time.

1. The 30-day money-back guarantee

If not one missed caller texts you back in your first 30 days live, we refund the fees you have paid and shut the service off. This applies to both Core and Pro.

• The 30 days start the day texting goes live for your business, so the carrier approval wait does not count
• The service needs to stay switched on and connected to your number during those 30 days
• One guarantee per client

2. How to ask for a refund

Email [email protected] within 14 days after your first 30 days live end. We check the results with you, and once approved the refund goes back to the card or account you paid with. Your bank may take 5 to 10 business days to show it.

3. Cancelling

• Monthly plans: cancel any time by emailing [email protected]. Cancellation takes effect at the end of the current billing month. We do not refund part months
• Yearly plans: cancelling stops the next renewal, and the service stays on until the paid year ends. Apart from the guarantee, we do not refund unused months
• There is no contract and no cancellation fee

4. Billing mistakes

If you are charged twice or charged the wrong amount, tell us and we refund the difference in full.

5. Custom work and add-ons

Custom work and add-ons are quoted in writing before they start, and the quote says how refunds work for that job.

6. Contact

Questions about a charge: [email protected]. This policy is part of our Terms of Service.